Privacy Policy

Scope

This policy describes how BrandHelm handles information when you visit our website, use our marketing operations platform, authorize integrations, or work with us as a client or partner.

Information we collect

We collect account and contact details, communications, service configuration, and information needed to provide contracted marketing services. Our platform also processes advertising account data that authorized clients connect to BrandHelm, such as campaigns, ads, keywords, search terms, spend, clicks, conversions, call metrics, status, and change history.

We may collect limited technical information such as browser type, device information, IP address, timestamps, and security or diagnostic logs.

Google user data

When you authorize a Google integration, BrandHelm accesses Google user data only for the permissions you grant and only to provide the requested reporting, campaign management, monitoring, and account support functions.

BrandHelm's use and transfer of information received from Google APIs complies with the Google API Services User Data Policy, including its Limited Use requirements. We do not sell Google user data, use it for personalized advertising or to train generalized AI or machine-learning models, or permit human access except with your consent, when necessary for security or support, or when required by law.

How we use information

• Provide, secure, monitor, and improve BrandHelm services.
• Generate authorized reporting and execute human-approved marketing operations.
• Respond to support requests and communicate service or policy updates.
• Prevent abuse, investigate incidents, and meet legal obligations.

How we share information

We share information with service providers that help us host, secure, monitor, and operate the platform; with a client's authorized users; during a business transaction; or when required by law. Providers are permitted to process information only for the services they supply to BrandHelm. We do not sell personal information.

Retention and security

We retain information only as long as needed for the purposes described here, contractual requirements, security, and legal obligations. When information is no longer required, BrandHelm deletes or de-identifies it through the applicable client offboarding and retention process. We use access controls, tenant isolation, encryption in transit, protected credential storage, logging, and operational review to reduce risk. No security method is guaranteed to prevent every incident.

Your choices

You may disconnect Google access from your Google Account or ask BrandHelm to provide access to, correct, export, or delete eligible information. We verify the requester's authority before acting on account or client data. Some records may be retained where required for security, contractual, or legal reasons.

Children and international use

BrandHelm services are intended for businesses and are not directed to children under 13. Information may be processed in the United States and other locations where BrandHelm or its providers operate.

Changes and contact

We may update this policy and will post the revised effective date here. Questions or privacy requests can be sent to hello@brandhelm.io.